MARLBOROUGH, MASS. -- ExaGrid®, the industry’s only Tiered Backup Storage solution with AI-Powered Retention Time-Lock (RTL) that includes a non-network-facing tier (tiered air gap), Auto Detect & Guard, delayed deletes and immutability for ransomware recovery, today announced that the ExaGrid Version 7.4.0 release, shipping in October 2025, includes new features optimal for Managed Service Providers (MSPs) who use ExaGrid Tiered Backup Storage to protect their customers’ data.

Many organizations use MSPs to outsource either a single IT function, such as Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS), or even an entire data center, including all applications, servers, and storage. A number of MSPs already use ExaGrid Tiered Backup Storage, and ExaGrid’s new features will help MSPs track their customers’ data usage and separately provide the ability to restore an individual customer’s data in the case of a ransomware attack.

MSPs Can Store Multiple Customers in a Single ExaGrid System

· Set up a specific share per customer (35 per appliance/300 per system - can have unlimited systems)
· Data is tracked per share and reported for billing per TB/PB per customer
· Report on backup data usage per share/customer both over time and via exported reports
· To add a customer simply add a share, to eliminate a customer simply delete the share
· Backups are fast due to a unique front-end disk cache Landing Zone
· Backup windows stay fixed-length as data grows due to a true scale-out architecture
· Restores are fast as the most recent data in the Landing Zone is undeduplicated
· Cost is lower than standard storage due to advanced deduplication
· A non-network facing Repository Tier (tiered air gap), Auto Detect & Guard, Delayed Delete Policy and immutable data objects ensure data can be restored after a ransomware attack
· Ransomware recovery can happen on the share level as to not impact other customers

MSPs can use ExaGrid with over 25 backup applications including Veeam, Rubrik, Commvault, NetBackup, HYCU, Cohesity (in 2026), Oracle RMAN Direct, SQL Dumps Direct and many others.

ExaGrid provides MSPs with the same unique values it offers to other end users, including fast backups, fast restores, low capital equipment costs, a pay-as-you-grow model, comprehensive security, high-quality maintenance and support with predictable costs, strong technical support, and products that just work.

ExaGrid also recently announced that Version 7.4.0 also includes the release of ExaGrid’s AI-Powered Retention Time-Lock feature: Auto Detect & Guard for all data center customers and also MSPs. Auto Detect & Guard uses AI to monitor all daily operational deletes on a per-share/customer basis, trains/learns, and creates patterns. If a delete request is outside of the pattern, the organization’s IT team is alerted and ExaGrid automatically extends the delayed delete policy for all shares/customers so data in the ExaGrid Repository Tier is never deleted. If the delete was an operational delete, the IT team can clear the alert and ExaGrid will return to the original delayed delete policy.

“ExaGrid is committed to helping MSPs meet their SLAs for their BaaS, DRaaS, and IT outsourced data center customers with our industry-leading backup storage that provides faster backup ingest performance, fast restores, comprehensive security and ransomware recovery, with unmatched reliability,” said Bill Andrews, President and CEO of ExaGrid. “With this new release, we are pleased to offer tracking by share and our AI-Powered Retention Time-Lock for Ransomware Recovery by the share/customer. MSPs that use ExaGrid can feel confident that their customer data is well-protected and always ready for recovery.”