BETHESDA, MD. -- The first live virtual course studying the processes and philosophies of The Ritz-Carlton Brand will be presented by The Ritz-Carlton Leadership Center for a global audience in January 2025, announced Amanda Joiner, Global Vice President of the consulting and advisory firm. “Best Practices and Foundations of Our Brand” equips participants with actionable takeaways to create exceptional customer and employee experiences and achieve business results for their organizations.

“We appreciate the loyalty shown to The Ritz-Carlton Brand and the interest in the systems that inspired customers worldwide and created the company’s reputation for iconic service excellence,” said Ms. Joiner. “We are pleased to offer this live virtual experience in opportune time zones accessible to a wider audience.”

In this interactive experience, Ritz-Carlton facilitators will include firsthand experiences and engaging presentations in three modules:

· Module One explores the culture of The Ritz-Carlton Brand and the legendary Gold Standards.
· Module Two equips leaders with the tools to identify and inspire top talent, build high-performing teams, and achieve organizational goals.
· Module Three focuses on fulfilling unexpressed wishes and needs and creating personalized experiences that surprise and delight customers.

The course is intended for senior executives; senior managers guiding career development of professionals providing the customer experience; and technical experts managing customer service and human resource teams that have firsthand customer interaction.